Voice care


We believe it is important that the privacy of our clients is properly safeguarded. These privacy regulations describe how we handle your personal data, including medical data.

If you have any questions about the privacy regulations, please contact your practitioner. You can also send an email to or contact the practice by telephone, 06-51401822.

Article 1 Definitions

In these privacy regulations, the following terms are given the following meaning:


  • the data relating to a person


  • Voice care, controller


  • a client of the practice


  • an operation or set of operations relating to data or set of data whether or not carried out by automated processes, such as collecting, recording, organizing, structuring, storing, updating or modifying, retrieving, consulting, using, providing by means of transmission or making available, aligning or combining, shielding, deleting or destroying data in any other way (Article 4 paragraph 2 of the General Data Protection Regulation)

Article 2 Applicability

These privacy regulations apply to all processing of personal data by the practice that relates to client care.

Article 3 Goals

The practice can process the data for the following purposes:

  1. providing speech therapy care;

  2. declaring speech therapy care provided to the client or health insurer;

  3. for quality purposes;

  4. giving workshops, training and education

Article 4 Data processing

1. In order to provide good care, information about the treatment is recorded in a file. Your treating speech therapist has a legal obligation to file. The processing agreement forms the basis for the processing of the data. Only your treating speech therapist and others who are directly involved with your care question have access to the data to the extent necessary to provide good care. In addition, the data is used to declare the care provided.

2. As a care provider, the practice is legally obliged to ensure systematic monitoring of the quality of the care provided. The data can be used for this. We will not process more data than is necessary. Where possible, data is also pseudonymised or anonymised so that it cannot (directly) be traced back to individual persons.

3. If we use your data for scientific research, your permission will be requested in advance, unless this proves impossible and the law allows the data to be used without the client's consent. In both cases, we will not process more data than is necessary. Where possible, data is also pseudonymised or anonymised so that it cannot (directly) be traced back to individual persons.

4. Health insurers with whom the practice has an agreement to check whether claimed care has been lawfully provided. They may request access to files in the context of physical checks. The practice is obliged to cooperate in this.

5. Your data will not be shared with third parties, unless in one of the aforementioned situations or if you have given us written permission for this.

Article 5 Description of the data

The following data can be processed:

  • name

  • address / contact details

  • date of birth

  • BSN number

  • medical data

  • name of general practitioner / other care providers

  • details of the parent (s) / legal representative

  • insurance data

Article 6 Rights

1. As a client you have the right to know that data about you is being processed. We inform you about this in a general sense by means of these privacy regulations. We, in particular your speech therapist treating you, will also inform you in specific cases, for example if a letter is sent to the doctor about the progress or end of the treatment.

2. As a client you have the right to inspect your data. You can also request a copy of the file containing your data. We will process a request for inspection or copy as soon as possible. A copy is preferably given 'in the hands', where we ask you to identify yourself with a valid proof of identity. This precaution is to prevent your data from reaching unauthorized persons. Handing over in person also offers the opportunity to answer any questions.

3. As a client, you have the right to request rectification if your data is incorrect and / or incomplete. We will correct any inaccuracies and / or incompleteness as soon as possible.

4. If you wish to have data destroyed, you can submit a request for this. We ask you to make this request in writing and, if it concerns medical data, to state the reasons if possible. The treating speech therapist will assess within three months of the request whether it will be destroyed. If there is a compelling reason not to grant the request, for example if it concerns information that is of considerable importance to someone other than the client, it can be decided not to set it aside. If your request is rejected, we will do so with reasons.

5. As a client you can have a statement added to your file. We request that you hand this statement to your treating speech therapist so that it can be added to your file.

6. When exercising rights as described in this article, the following applies with regard to minors and persons placed under guardianship:

  • If it concerns a minor up to the age of 12, the rights are exercised by the legal representative, usually the parents;

  • If it concerns a minor between the ages of 12 and 15, the minor and his legal representative are exercised;

  • If it concerns a minor from the age of 16, the minor can exercise the rights himself;

  • If it concerns a person who has been placed under guardianship, the rights are exercised by the legal representative.

Article 7 Retention period

1. The file with treatment information will be kept for fifteen years after the end of the treatment agreement.

2. For files with treatment information of minors, the retention period of fifteen years starts from the age of 18 years.

3. In cases other than those stated in this article, data will not be kept longer than is necessary for the purpose.

4. An exception to the foregoing in this article applies if data has been destroyed at your express written request.

Article 8 Confidentiality

We treat your personal data confidentially. This means that we do not provide data to third parties, except for the exceptions mentioned below. We also impose a confidentiality obligation on our employees and external parties who engage the practice for our activities, such as software suppliers.

An exception to the confidentiality obligation is only possible if:

  • you have given written permission for this;

  • the provision of the data is necessary for proper care provision and the recipient, for example the general practitioner, is also involved in the demand for care;

  • there are compelling reasons for breaching medical confidentiality, for example in the event of an emergency in the sense of a conflict of duties or in case of signs that indicate child abuse and / or domestic violence; or

  • we are obliged to do so on the basis of a legal obligation or in a final court decision.

Article 9 Information security

We take all appropriate technical and organizational measures that are reasonably possible to guarantee the security of your data. This includes:

(a) the use of secure and encrypted connections;

(b) we comply with NEN 7510, NEN 7512 and NEN 7513;

(c) desktop and laptop security.

Article 10 Data protection officer

The practice has not appointed a data protection officer as this does not apply to a one-man practice.

Article 11 Amendments

Practice can unilaterally amend the privacy regulations, for example if the legislation changes. In that case, we will inform you via our website

Article 12 Complaints

Although we do everything necessary to guarantee your privacy, you may not be satisfied with the way in which your data is processed. If you have a complaint, you can discuss this with your practitioner or the complaints officer. The complaints officer can be reached on 06-51401822 or by e-mail A complaint can also be submitted in writing to Cindy Maes, practice holder. Address Tongelresestraat 356, 5642 NG Eindhoven.

You are at all times free to submit your complaint to the Dutch Data Protection Authority.

Version dated 01-09-2020